This is the second time I've been to your site. Thank you for explaining more information.

Thank you so much Colleen for all of your assistance. Your expertise and advice is really appreciated.

Having had chronic issues with my previous property manager, (agency name withheld), I decided to transfer the management to Sutherlands R E. Sutherlands impressed me with their enthusiasm and honesty. prompting my transfer to Sutherlands. It would be an understatement to say that the level of service, professionalism and communication from both Colleen and Sutherlands has been nothing but exceptional. I have experienced numerous challenges with my property which we have had to work through as a result of negligent management from (agency name withheld) and Sutherlands in particular has done every thing they can to assist with resolving these issues and been very proactive in organising quotes and various tradesmen. Consequently, I would highly recommend you consider Sutherlands as your property management team

I would like to express my sincere appreciation to Colleen Sutherland, and all the staff at Sutherlands Property Management. After constantly being frustrated with out managing agents on the Gold Coast Colleen and her staff have been able to provide the service that has long eluded me. Going above and beyond Sutherlands were able to resolve many outstanding matters caused by my previous managing agents, this included outstanding arrears, incorrect ledgers, missing documents and missing money from funds owed to me. I live interstate and their ability to provide information over a long distance using their Internet technology set the tone for your company having a competitive edge, resulting in the choice of my dealing exclusively with their agency. Since making the switch I have been able to relax and know full well that my properties are being managed by the most professional staff with great attention to detail. I receive my statements and funds on time every time which is very important to me. All maintenance issues have been dealt with according to my specific instructions. I would like to take this opportunity to thank Sutherlands and I would have no hesitation in recommending them.

The team were very professional and made moving almost painless

A friend recommended me to your website. Thanks for the information.

I would definitely recommend you to anyone looking for a Rental Manager.

I am blown away with the professionalism of the Routine condition Report and would like to say thank you. It is the best service we have had regarding condition reports.

Hi Blake, I just wanted to say thank you for the newsletter. The content of it I felt was very good and it was good to see it documented that this is how SPGM look at tenants. I particularly liked the highlighting of the long term positive outcomes because of some good investment when starting out with a new tenant. This thinking is very much how Kevin & feel about having a tenant and why we endeavour to, with SPMG’s assistance have our property kept up to scratch. Regards to you, Colleen and other SPMG staff.

Hi Blake Thank you for your prompt response to completing all the maintenance. It is greatly appreciated. Thanks once again.

Hi Colleen, Peter and I just want to let you know how much we appreciate your professionalism and attention in looking after our property.

Hi, I would like to thank you for looking after our property and the professional manner that is projected by all of your team .On every occasion that I Have had to contact your company.

Hi Colleen Just thought you may like to know. I have had a call from (Agency Name Withheld) at Mudgeeraba saying that they can cut my management fees by up to $1,200.00 per year. Not sure where they got my information from but I told them that I was more than happy with your service and that I have no interest in changing or even receiving any information from them. Just thought that I would mention it to you.

Thank you for the help this morning. Greatly appreciated. 🙂 Very comforting to deal with good people.

Hi Colleen, Thank you for all your help and support during the sale. It has been a pleasure doing business with your professional organisation. Regards Bhaskar

we would like to thank you for the rental marketing of our property. I have just been on-line to view the rental virtual tour and property photos - Wayne and I were very pleased with the on-line presentation and information. It also provided us a virtual update on our property - getting down to the Gold Coast is challenging with our schedules but still on our yearly 'to do list'.

Thank you Colleen for those details and the clarification of the ‘rent credit’ situation. Thank you also for copy of the statement for the last period.

Tenant Survey Results:

1. Very happy with service;
2. Very courteous;
3. Service has been great, very friendly;
4. Very nice and friendly, loved the gift bag thanks;
5. Excellent service, well organised, thoughtful and was much appreciated.
6. Very friendly

I am writing this testimonial as a “thank you” to Colleen Sutherland, whose company has provided me with exceptional service in handling the rental of my property at 14 Joan St, Southport. I have now been living in China for three years. Before leaving Australia I checked out three rental agent options. I left my property in the hands of Sutherlands Property Management Group. I am very glad that I did. In my absence from Australia Sutherlands have been very careful in screening tenants for the property, and there has never been any difficulty in collecting rent or any property damage. One tenant changed her mind after having moved in, and became difficult and objectionable, but Sutherland’s handled her most professionally and there was no problem in her moving out again with no loss of rent to me. She was immediately replaced with new, very satisfactory, tenants. Repair and maintenance issues have come up from time to time. Sutherlands never bothered me with minor matters, they just fixed the problem and advised me of the cost. They always emailed to me the tradesman’s invoice to confirm to me that his cost had not been loaded in any way. I had the rate demands mailed to Sutherlands, and they took care of that issue. At one time a major pest problem emerged, and Sutherlands consulted me on this because the cost of pest control is quite high. I accepted their recommendation and the problem was solved. I found Sutherland’s customer service people always readily responsive to any query or request from me. If there was anything I was not clear about, or satisfied with, I would always refer directly to Colleen Sutherland. If need be she took the matter in hand. I unreservedly recommend Sutherland Property Management Group.

Thankyou for letting me know of the tenants maintenance request. I am happy for you to attend to this request, I was delighted to receive the great routine inspection report from Peter.

On a separate note, I probably have never mentioned it and know doubt positive feedback is not always common in your industry, but know I am grateful for the work everyone has had in managing my property since I first changed to Sutherlands. From some previous horrible experiences with (Other Agent), it has actually been refreshing having Sutherlands managing my property, as the communication, updates, and statements/payments are always consistent, professional and particularly friendly when communicating via email/phone.

We were very impressed with the gift bag we received, also the general friendly feel we received was very welcoming!

Thank you for all your work thus far as our property manager.

Peter, I like the new format for the routine inspections. The photo's are good.

I greatly value your assistance in this matter. Regards Rowly

Dear Colleen, We wish to express our sincere thanks to you and the team for putting in the hard yards to sell our house in Upper Coomera in these difficult times. Thank you for consistently keeping us advised, and answering our queries. It was done very professionally and in a way that made us feel secure and well represented, especially since we reside in another State. We also want to pass on our thanks for the way you handled the Rental of our property over the years. Again, communication, proactive reporting, smooth operation and being OUR representative, was all paramount for us. To you personally, thank you, for being always available to talk to and we appreciated your balanced opinion and advice. There is another aspect that was very important to us, and that was your honesty and integrity. Character traits that are very rare these days. We are very happy to recommend Sutherlands to anybody. Your advice to use (Solicitors) was also a good experience. God bless you and we wish you and your team all the best for the future

Thank you for your efficient response to my inquiry and for providing a copy of our current water compliancy certificate. Thank you Colleen..... (reply email) Thank you for your very clear communication in regard to the ruling on water compliancy.

Thank-you for the Routine Inspection report Peter, and thanks for the photos too they make it very easy to see how our property is being looked after. As you stated they seem to have it all extremely nice and the carpet looked fine too I noticed.

You've been awesome and I look forward to running more rental properties through you in the future.

We are very happy with the service that we are receiving and are looking forward to a very long partnership.

Hi Sarah We would like to express our sincerest thanks for your kind assistance during our inspection to our property. We are very thankful for having you as the property manager as well as the tenant Sonia for keeping well maintain our property. Once again thank you and God bless you.

Just read your newsletter (Summer 05) & thought I’d write & say what a good idea it is. Both Kevin & myself would like to thank you and Colleen for seeing us on Saturday. We found the visit to be very beneficial & look forward to an ongoing relationship.

Our very best wishes to you all for a safe and happy Christmas. Thank you for caring for our investment.

Did not know you guys did sales as well but yes as you have done so well with the property management I think I would be well looked after 🙂

Thank you so much for your assistance and dedication to getting our house fixed and in a condition to rent again. I sincerely appreciate your efforts and am really happy you are now responsible for our house!

Many thanks and thanks a million for your care and attention to our property! I will just be very happy when we have some good tenants in! Thanks for the regular updates

I only just returned to Singapore last night and will complete the forms for you today and get back to you tomorrow. It was lovely meeting you also and I feel confident that my property is in good hands. Have a nice day and look forward to working with you. Kind regards Rosemary

Sarah ... I would also like to say thank you and that I have been very happy with the services from everyone at Sutherlands, and wouldn't hesitate to work with you again in the future.

I am pretty stoked with the quickness of the sale and the price! You guys are legends.

Many thanks for that and for the great service supplied by all over the time

Hi Sarah, Just wanted to let you know that the Hot water man came yesterday afternoon and today we have lovely hot water. Thank you for getting that organised so quickly :0) Thank You,

Survey Performance Feedback 1 Great friendly service, quick administration of any issues, regular contact 2 Very professional, easy to deal with, appear to have our interests at heart 3 You do everything just the way I expect it should be done - hassle free. 4 Would recommend Sutherlands based on the continuous updates I received throughout the period in which my property was untenanted. Whilst it was vacant for longer than one would hope, the contact was very reassuring/persuasive that everything possible was being done to find a suitable tenant. 5 Very helpful and professional. As I live a considerable distance from my investment property I find Sutherlands extremely helpful in managing any day to day issues that arrive. 6 Good to deal with, professional and good communicators 7 It was the first time I’d listed a property for rent and they were extremely helpful, talked us through it and explained everything well. Also provided excellent material to refer to.

Thanks for the (routine) report. It's great to know the tenants are looking after the house

I'm pleased to see the house is being well looked after.

Thank you for your prompt and professional appraisal.

Thanks Colleen for your straight forward "realistic" heads up. I wish there was more of this attitude around. We will have to do some re thinking.

This is Angelina D. From Sydney. You manage our property which is located in Brisbane. My husband and I are very grateful of your support in everything you have done for us and our property. What we like is the promptness of your company, whenever there is a problem you contact us straight away either by phone or email. We still get letters from other agents asking for our business. We have already found our Real Estate and we are quite proud to be part of a special team even though we are so far away. So keep up the good work.

It seems to me that you don’t just rent my property, you manage it. You are not just the property management department within an agency You are the agency.

Recently becoming a property investor, I have engaged Sutherland’s Property Management Services. Their professionalism and standard of work are a credit to them. I have found them more than accommodating to meet my needs and they have created peace of mind in regards to my property and the decisions I have made in the tenancy. I highly recommend the team at Sutherlands and wish them all the best in their business journey.

I would like to thank the Sutherlands Team for their professional and friendly service. This is the first investment property for my husband and I and the experience and knowledge of a property management group is what we were looking for. We wanted someone to take control and ensure the best tenant and rental would be achieved. The coverage of tenant screening and building inspections was high on our priority and Sutherlands proved to have a excellent & modern process to be followed. I look forward to the future and believe our expectations will be achieved. I will definitely be recommending Sutherlands to family & friends. Thank you again

When we purchased our house and land package in the Regatta Waters we had nothing but delays and troubles. We were starting to regret getting an investment property in Queensland as we could not see what was happening. Sutherlands Property Management Group was referred to us to look after our property. We received a warm welcome from them. After stating what our worries were Sutherlands Property Management Group took these away by being friendly, sending us updates of photos and chasing odds and ends up for us. It was like we had a set of trusting eyes up there looking after our house. The company is prompt in every aspect and has handled a difficult tenant in consultation with us, which ended well for all involved. My wife and I sincerely recommend Sutherlands Property Management Group for there friendly staff and persistence and dedication to ensuring that our investment property remains a great investment. Thankyou

Colleen was outstanding in her commitment to offer us a rental in such a short period of time. We urgently required a home to rent and she made every effort to assist us. We are very happy with the level of customer service and would not hesitate to recommend you for Property Management to any friends with investment properties and/or someone needing a rental property.

Thankyou so much...We’d like to thank you also for being so great whilst we were at Edens Landing, it would’ve been great to stay longer but under the circumstances we thought it was time to go. You have wonderful staff. It was an absolute pleasure to rent through Sutherlands.

As new home/property investors my wife and I were more than pleased to be contacted by Sutherlands Property Management during the construction phase of the house as this element of managing our investment had not been addressed by any of the other involved parties. Having the information from Sutherlands we were then in a position to compare their apples with other Property Management Company’s apples. Obviously we chose Sutherlands. We found their willingness to be proactive, up-front with all the issues surrounding the on-going management of our property, their friendly attitude and ability and willingness to ensure that the builder fulfilled his side of the building contract, as well as their competitive pricing, all combined to make it an easy choice to appoint Sutherlands as our long-term property managers. The icing on the cake was that Sutherlands had a tenant ready to move in as soon as the keys were handed over by the builder. What more could anyone ask for. Thanks Sutherlands, you help me to get a good night’s sleep every night.

Please accept this letter as a sincere thank you for your efforts in ensuring my properties are rented out quickly and efficiently. As you know I live in Melbourne and owning investment properties in Queensland, its very important for me to trust my properties to a professional real estate agency to which I believe Sutherlands Property Management Group is certainly one. I find you both honest, trustworthy, personable & caring. You deliver on your promises and act on requests promptly and professionally. Up until recently I had one of my properties managed by another agency on the Gold Coast however I’m glad I have now trusted my houses in your capable hands. Thank you once again for your assistance and I look forward to your continued great service and care for my properties.

Sutherlands has managed our property in Upper Coomera for about 6 months. During this time we have received more information and property feedback than for the previous 2 years with our old property managers. Their attitude is one of total professionalism and all requests and calls are promptly and efficiently dealt with. We have seen our 3 year old property go from a poorly maintained and substandard condition (no inspections ever carried out by previous property managers) to

I would like to take this opportunity to thank you all for your hard work and dedication in selling our property. We had two other real estate agents trying to sell the property for us and I must admit that their (other agents) performance over the last 4 weeks wasn’t very encouraging. One of the benefits of dealing with Sutherlands for us was the fact that you know the tenants and they feel comfortable when dealing with you. Some of our problems we had were, our tenant getting stood up for appointments by other agents, the other agents being rude to the tenant and trying to take clients through the property on the non-assigned days. I would have no problem in recommending you or your services to any of our friends, family or work colleagues. Once again thank you for the professional and friendly manner in which you have assisted us.

I've had a lot of problems with the property to the point that the termite invasions and maintenance almost made me sell up. Thankfully Sarah you have given me options and sorted the problems. I can sleep easy at night here in Sydney You have done a great job organising things since we met last November. So much has been fixed up from past years of neglect. From your last inspection report it all sounds good and the photos from the work that has been done are very reassuring to me that I don't have to worry.

George and I would like to say thanks for all you have done for us since you have been (managing) agent for the last 4 years. Thanks for also looking after the sale. It made the transition so easy for us because we both work and you looked after the whole process with ease.