Having had chronic issues with my previous property manager, (agency name withheld), I decided to transfer the management to Sutherlands R E. Sutherlands impressed me with their enthusiasm and honesty. prompting my transfer to Sutherlands. It would be an understatement to say that the level of service, professionalism and communication from both Colleen and Sutherlands has been nothing but exceptional. I have experienced numerous challenges with my property which we have had to work through as a result of negligent management from (agency name withheld) and Sutherlands in particular has done every thing they can to assist with resolving these issues and been very proactive in organising quotes and various tradesmen. Consequently, I would highly recommend you consider Sutherlands as your property management team.

The team were very professional and made moving almost painless.

I would definitely recommend you to anyone looking for a Rental Manager.

Hi Blake, I just wanted to say thank you for the newsletter. The content of it I felt was very good and it was good to see it documented that this is how SPGM look at tenants. I particularly liked the highlighting of the long term positive outcomes because of some good investment when starting out with a new tenant. This thinking is very much how Kevin & feel about having a tenant and why we endeavour to, with SPMG’s assistance have our property kept up to scratch. Regards to you, Colleen and other SPMG staff.

Hi Blake Thank you for your prompt response to completing all the maintenance. It is greatly appreciated. Thanks once again.

Hi Colleen Just thought you may like to know. I have had a call from (Agency Name Withheld) at Mudgeeraba saying that they can cut my management fees by up to $1,200.00 per year. Not sure where they got my information from but I told them that I was more than happy with your service and that I have no interest in changing or even receiving any information from them. Just thought that I would mention it to you.

Hi Colleen, Thank you for all your help and support during the sale. It has been a pleasure doing business with your professional organisation.

Thank you Colleen for those details and the clarification of the ‘rent credit’ situation. Thank you also for copy of the statement for the last period.

I am writing this testimonial as a “thank you” to Colleen Sutherland, whose company has provided me with exceptional service in handling the rental of my property at 14 Joan St, Southport. I have now been living in China for three years. Before leaving Australia I checked out three rental agent options. I left my property in the hands of Sutherlands Property Management Group. I am very glad that I did. In my absence from Australia Sutherlands have been very careful in screening tenants for the property, and there has never been any difficulty in collecting rent or any property damage. One tenant changed her mind after having moved in, and became difficult and objectionable, but Sutherland’s handled her most professionally and there was no problem in her moving out again with no loss of rent to me. She was immediately replaced with new, very satisfactory, tenants. Repair and maintenance issues have come up from time to time. Sutherlands never bothered me with minor matters, they just fixed the problem and advised me of the cost. They always emailed to me the tradesman’s invoice to confirm to me that his cost had not been loaded in any way. I had the rate demands mailed to Sutherlands, and they took care of that issue. At one time a major pest problem emerged, and Sutherlands consulted me on this because the cost of pest control is quite high. I accepted their recommendation and the problem was solved. I found Sutherland’s customer service people always readily responsive to any query or request from me. If there was anything I was not clear about, or satisfied with, I would always refer directly to Colleen Sutherland. If need be she took the matter in hand. I unreservedly recommend Sutherland Property Management Group.

On a separate note, I probably have never mentioned it and know doubt positive feedback is not always common in your industry, but know I am grateful for the work everyone has had in managing my property since I first changed to Sutherlands. From some previous horrible experiences with (Other Agent), it has actually been refreshing having Sutherlands managing my property, as the communication, updates, and statements/payments are always consistent, professional and particularly friendly when communicating via email/phone.

Thank you for all your work thus far as our property manager.

I greatly value your assistance in this matter.

Thank you for your efficient response to my inquiry and for providing a copy of our current water compliancy certificate. Thank you Colleen….. (reply email) Thank you for your very clear communication in regard to the ruling on water compliancy.

You’ve been awesome and I look forward to running more rental properties through you in the future.

Hi Sarah We would like to express our sincerest thanks for your kind assistance during our inspection to our property. We are very thankful for having you as the property manager as well as the tenant Sonia for keeping well maintain our property. Once again thank you and God bless you.

Our very best wishes to you all for a safe and happy Christmas. Thank you for caring for our investment.

Thank you so much for your assistance and dedication to getting our house fixed and in a condition to rent again. I sincerely appreciate your efforts and am really happy you are now responsible for our house!

I only just returned to Singapore last night and will complete the forms for you today and get back to you tomorrow. It was lovely meeting you also and I feel confident that my property is in good hands. Have a nice day and look forward to working with you. Kind regards Rosemary.

I am pretty stoked with the quickness of the sale and the price! You guys are legends.

Hi Sarah, Just wanted to let you know that the Hot water man came yesterday afternoon and today we have lovely hot water. Thank you for getting that organised so quickly :0) Thank You,

Thanks for the (routine) report. It’s great to know the tenants are looking after the house.

Thank you for your prompt and professional appraisal.

This is Angelina D. From Sydney. You manage our property which is located in Brisbane. My husband and I are very grateful of your support in everything you have done for us and our property. What we like is the promptness of your company, whenever there is a problem you contact us straight away either by phone or email. We still get letters from other agents asking for our business. We have already found our Real Estate and we are quite proud to be part of a special team even though we are so far away. So keep up the good work.

Recently becoming a property investor, I have engaged Sutherland’s Property Management Services. Their professionalism and standard of work are a credit to them. I have found them more than accommodating to meet my needs and they have created peace of mind in regards to my property and the decisions I have made in the tenancy. I highly recommend the team at Sutherlands and wish them all the best in their business journey.

When we purchased our house and land package in the Regatta Waters we had nothing but delays and troubles. We were starting to regret getting an investment property in Queensland as we could not see what was happening. Sutherlands Property Management Group was referred to us to look after our property. We received a warm welcome from them. After stating what our worries were Sutherlands Property Management Group took these away by being friendly, sending us updates of photos and chasing odds and ends up for us. It was like we had a set of trusting eyes up there looking after our house. The company is prompt in every aspect and has handled a difficult tenant in consultation with us, which ended well for all involved. My wife and I sincerely recommend Sutherlands Property Management Group for there friendly staff and persistence and dedication to ensuring that our investment property remains a great investment. Thankyou.

Thankyou so much…We’d like to thank you also for being so great whilst we were at Edens Landing, it would’ve been great to stay longer but under the circumstances we thought it was time to go. You have wonderful staff. It was an absolute pleasure to rent through Sutherlands.

Please accept this letter as a sincere thank you for your efforts in ensuring my properties are rented out quickly and efficiently. As you know I live in Melbourne and owning investment properties in Queensland, its very important for me to trust my properties to a professional real estate agency to which I believe Sutherlands Property Management Group is certainly one. I find you both honest, trustworthy, personable & caring. You deliver on your promises and act on requests promptly and professionally. Up until recently I had one of my properties managed by another agency on the Gold Coast however I’m glad I have now trusted my houses in your capable hands. Thank you once again for your assistance and I look forward to your continued great service and care for my properties.

I would like to take this opportunity to thank you all for your hard work and dedication in selling our property. We had two other real estate agents trying to sell the property for us and I must admit that their (other agents) performance over the last 4 weeks wasn’t very encouraging. One of the benefits of dealing with Sutherlands for us was the fact that you know the tenants and they feel comfortable when dealing with you. Some of our problems we had were, our tenant getting stood up for appointments by other agents, the other agents being rude to the tenant and trying to take clients through the property on the non-assigned days. I would have no problem in recommending you or your services to any of our friends, family or work colleagues. Once again thank you for the professional and friendly manner in which you have assisted us.

George and I would like to say thanks for all you have done for us since you have been (managing) agent for the last 4 years. Thanks for also looking after the sale. It made the transition so easy for us because we both work and you looked after the whole process with ease.